Frequently Asked Questions (FAQs)

1. Are your jerseys authentic?

Yes! All jerseys sold on JerseyIntl.com are 100% authentic and officially licensed by top brands such as Adidas, Nike, Puma, Jordan, and Fanatics. We have authorization to sell these genuine products.

2. How do I place an order?

Simply browse our store, select your desired jerseys, choose size and quantity, and click “Add to Cart.” When ready, proceed to checkout, enter your shipping and payment details, and confirm your order.

3. What payment methods do you accept?

We accept all major credit and debit cards through Shopify Payments, including Visa, MasterCard, American Express, and Discover. You can also pay securely with PayPal, Apple Pay, and Google Pay on supported devices.

4. Do you offer free shipping?

Yes! We provide free worldwide standard shipping on orders over $49.99 USD. For orders below this amount, standard shipping rates apply based on your location.

5. How long will it take to receive my order?

Orders are processed within 1-2 business days. Delivery times vary by region:

• UK: 2–4 business days
• Europe: 4–8 business days
• USA & Canada: 6–10 business days
• Rest of World: 7–14 business days

6. Can I track my order?

Yes! Once your order ships, you will receive a confirmation email with a tracking number and link to monitor your shipment.

7. What is your return policy?

You may return most items within 30 days of receipt for a full refund or exchange, provided they are unworn, unused, and in original packaging with tags attached. Customized items cannot be returned unless faulty.

8. How do I initiate a return or refund?

Contact our support team at support@jerseyintl.com or via live chat with your order number and reason for return. We will provide instructions for returning your item.

9. Can I cancel my order?

You can cancel your order within 12 hours of placing it. After 12 hours, the order will be processed and may no longer be canceled. Contact us immediately if you wish to cancel.

10. Do you ship internationally?

Yes! We ship authentic jerseys worldwide, with shipping costs and times varying by destination.

11. Is my payment information secure?

Absolutely. All payments are processed through Shopify’s PCI DSS-compliant, encrypted payment gateway to ensure your data is safe.

12. Who can I contact for support?

If you have any questions or concerns, please reach out to us at:
📧 support@jerseyintl.com
📞 +44 [Your Phone Number]
💬 Live Chat: Available during business hours